Terms and Conditions

Last updated: 2026-10-26

Terms and Conditions of One Two Tree Services

In consideration of the services to be provided to you by One Two Tree (“One Two Tree,” “we,” “us”), you agree as follows:

1. Access to Property

You authorize One Two Tree to provide the services described in your customer account portal at the property identified in the portal (the “Property”). You will provide One Two Tree with reasonable and safe access to the Property so that we can provide the services. You represent and warrant that you are the owner of the Property or, if you are not the owner, that you have the legal authority to agree to these terms and conditions and to bind the property owner to them. You are individually responsible for the service fees identified in your customer account portal. You are also responsible for informing us of your property lines and of any property conditions you know of that may hinder or adversely affect our ability to provide the services. You will indemnify One Two Tree against, and hold it harmless from, any claim by a nearby property owner that One Two Tree trespassed on or damaged that owner’s property while providing services to you at the Property.

2. Price Increases

Adjustments based on expansion or addition of property. Because the size of your property is a significant factor in determining the cost of our services, One Two Tree may increase the specified charges proportionally based on any expansion of your property.

Fuel, material, and labor cost increases. Because product, labor, and fuel costs are a significant portion of our service costs, One Two Tree may increase the price of your services on account of an increase in those costs, or as a result of other unforeseen circumstances, including changes in government regulations. If we increase the cost of your services you will receive at least 30 days’ advance notice. You have the right to terminate the services within the 30-day period. If you do not terminate services, the price adjustment will become effective and the services will continue at the increased price.

Other price increases. One Two Tree may, in its discretion, increase the price of your services for other reasons, with at least 30 days’ advance notice and the same right to terminate within the 30-day period. Apart from the increases described above, we will not increase our prices on an elective basis more than once per year.

3. Payment Terms

Payments for services are due within 30 days of the services being provided. If you fail to pay on time, One Two Tree reserves the right to suspend or terminate your services, and any amounts due but not timely paid will be assessed a one-time late fee of the greater of 5% of the amount due or $.50. A service charge of $25.00 will be charged for any returned check. You may pay your invoice by credit card. If One Two Tree has to engage counsel to collect any amount you owe, you will pay all costs of collection, including reasonable attorneys’ fees.

4. Authorization for Recurring Payments

For your convenience, you may place a credit card on file with One Two Tree for payment of the services we provide. By placing a credit card on file, you authorize One Two Tree to charge the card for the services identified in your customer account portal as they are provided, and you represent and warrant that you are an authorized user of the card and will not dispute the payment with your card company, provided the amounts charged are consistent with those identified in your portal. Your authorization continues until you provide written revocation, which must be provided at least 15 days before your next scheduled service.

5. Termination

You may terminate the services at any time by notifying One Two Tree in writing or by telephone. You remain responsible for all amounts due for services provided before termination. One Two Tree may likewise terminate the services at any time, and you remain responsible for all amounts due for services provided before termination. Termination applies to the Property only and not to other properties at which One Two Tree may provide services to you.

6. Recorded Telephone Calls

You consent to One Two Tree monitoring and recording telephone calls between you and its employees for quality control, training, and customer-service purposes.

7. Limitation of Liability

Neither you nor One Two Tree will be liable to the other for indirect, general, consequential, or punitive damages, lost profits, or costs and expenses related to the procurement of substitute services, whether arising in contract, tort, or under any other theory of law. You agree that One Two Tree’s total liability for any and all claims, damages, injuries, and expenses that arise out of or relate to the services provided to you will not exceed $1,000.

8. Duty to Inspect

You have a duty to inspect the Property within 7 days after services have been provided. If you believe the services were deficient, you must notify One Two Tree in writing within 10 days of the date on which the services were provided. If you do not, the services will be deemed to have been provided in full compliance with all applicable requirements, and you waive any claim based on any alleged inadequacy or deficiency in the services.

9. Notice to Tenants, Employees, and Invitees

To the extent necessary, you will notify all tenants, employees, visitors, or other invitees at the Property of scheduled services before the date of the services.

10. No Warranties

One Two Tree makes no warranty or representation of any kind, express or implied, concerning either the products used or the services performed, including no implied warranty of merchantability or fitness for any particular purpose, and no such warranty will be implied by law, usage of trade, course of performance, course of dealing, or on any other basis.

11. No Assignment

You may not assign your agreement with One Two Tree to any other person or entity without our advance written permission, which we may give or withhold in our sole discretion.

12. Your Services Program

Specific products, rates of application, and methods of application will vary with the season, weather conditions, and the needs of your lawn as determined by One Two Tree. Your regularly scheduled programs may be modified depending on the weather and the condition of your lawn.

13. Class Action Waiver

Any claim, dispute, or controversy (“Claim”) arising out of or relating to these terms and conditions, the services One Two Tree provides you, or any other matter between you and One Two Tree must be pursued in your individual capacity and not as a plaintiff or class member in any purported class, collective, representative, multi-plaintiff, or similar proceeding (“Class Action”). You expressly waive any ability to maintain any Class Action in any forum.

14. Arbitration

Any Claim between you and One Two Tree, or against the other’s employees, agents, or assigns, must be resolved by neutral binding arbitration conducted by the American Arbitration Association (“AAA”) under the AAA’s Consumer Arbitration Rules (if you are a natural person) or Commercial Arbitration Rules (if you are a business entity) in effect when the Claim is filed (“AAA Rules”). Before submitting a Claim to arbitration, you or One Two Tree must give the other party written notice of the Claim and allow at least 30 days for informal resolution. The demand for arbitration must be made within a reasonable time after the dispute arises and not more than one year after the complaining party knew or should have known of the Claim or the facts that form its basis. Each party pays its own attorneys’ fees, costs, and expenses; arbitration fees and the arbitrator’s fees are paid in accordance with the AAA Rules. AAA rules and forms are available at www.adr.org or by calling 1 (800) 778-7879. To the fullest extent allowed by law, the arbitrator may not award special, consequential, punitive, exemplary, or indirect damages. No arbitration under this agreement will be consolidated or joined with any other arbitration or proceed as a consolidated, class action, or multi-plaintiff action; this prohibition is an essential and integral part of this arbitration agreement and is not severable. The arbitrator’s decision is final and binding, and judgment on the award may be entered in any court having jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act. If either party unsuccessfully disputes the enforcement of this agreement or the arbitrator’s award, that party will pay the other party’s attorneys’ fees and costs.

YOU UNDERSTAND THAT YOU WOULD HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE, BUT YOU HAVE CHOSEN TO HAVE ANY DISPUTES DECIDED THROUGH ARBITRATION. YOUR AGREEMENT TO ARBITRATE WILL SURVIVE THE TERMINATION OF THIS OR ANY OTHER AGREEMENT BETWEEN YOU AND ONE TWO TREE.

Notwithstanding the foregoing, any Claim that seeks money damages of less than $500.00 will be submitted to the applicable small-claims or magistrate court for resolution instead of mandatory arbitration.

15. Entire Agreement

These terms and conditions and the information available to you in your customer account portal (the “Contract Documents”) set forth the entire understanding between you and One Two Tree regarding each party’s rights and obligations. They supersede any previous negotiations, draft documents, or prior agreements on the same subject matter. If an invoice conflicts with the Contract Documents, the Contract Documents control. No later agreement or understanding that purports to modify the Contract Documents is binding unless it is in writing and signed by you and One Two Tree.

16. Applicable Law

This agreement will be governed by the laws of the State in which the services are provided, without regard to conflict-of-laws principles.

17. Headings

Headings are included only for convenience and do not modify or limit any provision of this agreement.

18. Severability

If any term of these terms and conditions is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the validity and enforceability of the remaining terms will not be affected.

19. Electronic Signatures

You may sign these terms and conditions electronically. You agree that your electronic signature is the legal equivalent of signing by hand and that, to the fullest extent allowed by law, electronic signatures and electronic records have the same legal effect, validity, and enforceability as manually executed signatures or paper-based records.

Questions

If you have questions about these Terms and Conditions, please reach out through our Contact page. See also our Privacy Policy.